Telecom Operators Consumer Complaint (BTK Tüketici Şikayet Başvurusu)

Did Your Telecom Operator Wrong You? .. File an Official BTK Complaint from Your Phone

The Turkish Information and Communication Technologies Authority (BTK) puts a powerful legal tool in your hands via e-Devlet, enabling you to file a documented complaint against any telecom operator (mobile, home internet, pay TV) in cases of violations such as: incorrect bills, internet speeds not matching the contract, unactivated services, hidden charges, or difficulty in canceling subscriptions. What distinguishes this mechanism is that it is not just a passing complaint; rather, BTK compels the operator to respond legally within a specified timeframe, and penalties can reach fines imposed on the company for your benefit.

After logging into e-Devlet with your password, search for the BTK Tüketici Şikayet Başvurusu service. You will need to prepare your line number or subscriber number, a brief description of the problem, and any supporting documents (bill photos, internet speed screenshots, call recordings with customer service). Choose the operator's name from the list, and fill in the complaint fields accurately; the more documented and clearer your description, the faster and fairer the authority's decision. After submission, a reference number appears allowing you to track the complaint processing stages and correspondence between the authority and the other party.

Do not waive your right because of complicated procedures. This service is free and direct, designed to be understandable even for non-Turkish speakers with the help of translation tools. Use it the moment you sense any discrepancy in your bill or service — delay may cause you to miss the opportunity to recover amounts or correct situations.